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Customer Service 
 Why Shop at Posh Pet Apparel?
First and most important, we are a family of animal lovers who enjoy what we do and seriously have fun doing it. We know there are tons of places that you can shop but we strive to provide excellent customer service and affordable prices. We offer a huge selection for your four legged friends and will continue to add products to our inventory. If there is something you don't see or would like to see, just send us an email and we will see what we can do.   back to top

 Do you offer same day shipping?
Orders received before 12:00 PM Central Time (Monday - Friday) are usually processed and shipped the same day. However, some orders can take up to 2 business days to process.   back to top

 How much does shipping cost?
Shipping costs are based on the dollar amount of total purchase. Please refer to our shipping section to determine the amount for your order.  back to top

 Will I be notified when my order has shipped?
Yes, once we process and ship out your order, we will send you an email with your shipping carrier and tracking number.   back to top

 Is it safe and secure to shop at Posh Pet Apparel?
The shopping cart and checkout process use the highest industry standard of encryption (256-bit) to ensure that all transaction data and customer's sensitive personal information is always safe.  back to top

 Do you offer Gift Certificates?
Yes, you can purchase gift certificates by selecting the "Gift Certificate" link under products. When you purchase a gift certificate, a code is generated and provided to you. You can give the code as a gift. To redeem the gift certificate, the gift code needs to be entered into the coupon/gift certificate field during checkout.   back to top

 Do you accept currencies other than USD?
All of our prices are in USD currency. Regardless of your local currency, your credit card company will be charged for the total purchase in USD. Credit Card companies usually use their exchange rates and may also charge you an exchange fee. We suggest inquiring with your Credit Card Company prior to making your purchase if the USD is not your local currency.   back to top

 How do I get a promotion or discount code?
Whenever there are any specials, we will send you an email with our promotions and special offers. To get on our email list for special offers, simply enter your information by clicking on the "Site Mailing List" link at the button of our web page or by selecting the green envelope icon in the upper right hand corner of our website. You can also check the box to be included in our newsletter and specials during your checkout. We will also be announcing them on our FaceBook page - so follow us there as well http://www.facebook.com/poshpetapparel  back to top

 How do I use a promotion code?
To redeem a promotion code, just enter it into the coupon/gift certificate field during checkout.  back to top

 How do I unsubscribe to your newsletter and specials email list?
We are sorry to hear you want to unsubscribe. To unsubscribe from our list, click the unsubscribe link on the bottom of the emailed newsletter or special offer from us. We hope you have had a positive shopping experience with us. If not, please let us know. We try our best to ensure our customers are happy with our service, products, and shopping experience. If for any reason you were not satisfied, please contact us and someone will be happy to help you.  back to top

 How long does it take to get my exchange or refund?
On average you should allow up to 30 days to receive an exchange or refund.  back to top

 Does Posh Pet Apparel ship to an international address or ship internationally?
We do offer shipping to some international countries. However, if you do not see your country listed in the "Country Drop Down" list during checkout, please contact us.  back to top

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